14-Day Conditional Refund Policy
Last updated: June 15, 2026
Simple version: If the product is inaccessible, not working as described, or you have a technical issue we cannot help solve, email us within 14 days of purchase and we will review your refund request.
Because Digital Draft Forge sells downloadable digital products, refunds are handled differently from physical products. Once a digital file has been delivered, it cannot be returned. Still, we want you to feel confident buying from us, so we offer a clear 14-day conditional refund policy.
Refund window
You may request a refund within 14 days of purchase.
Refunds may be approved when
- You cannot access or download the product.
- The file is damaged or does not open, and we cannot provide a working replacement.
- The product is materially different from what was described on the sales page.
- You accidentally purchased the same product more than once.
- You experience a technical issue that prevents normal use, and we cannot help resolve it.
Refunds are usually not approved when
- You changed your mind after downloading the product.
- You no longer need the product.
- You expected custom financial advice, bookkeeping, or one-on-one setup help that was not included in the product description.
- You do not have access to Microsoft Excel or compatible spreadsheet software needed to use the file.
How to request a refund
Email digitaldraftforge@gmail.com within 14 days of purchase. Include the email address used at checkout, your order receipt if available, and a short explanation of the issue.
Support first
In many cases, we can solve access or setup issues quickly. Before issuing a refund, we may first offer troubleshooting help, a replacement file, or setup guidance.
Processing
If your refund is approved, it will be processed through the original purchase platform or payment method when possible. Processing times may depend on Gumroad, your card issuer, or payment provider.